Our experienced team of Application support experts will help to keep your systems up and running as per your business needs
-
Setup the Application support process, service level agreements
-
Incident and Problem Management as per agreed SLAs. Perform break fix as needed
-
Constant look out for symptoms and proactive problem solving
-
Provide on call support
-
Help in planning and implementation of Change requests, enhancements with minimum or no impact to business.
-
Review and implement upgrades and fixes available from system software suppliers
-
Work with other members of the DevOps team to deliver changes to systems, including releases, training and user documentation
-
Keep users informed of the progress on issues and corresponding fixes
-
Ability to support wide variety of products ranging from SAP, Peoplesoft, Elastic, Splunk, Java, .NET, Microservices, Databases like SQL Server, Oracle, Maria DB, Mongo DB
-
Adept in ticket management tools like ServiceNow and ServiceFirst